关于更新分行客户投诉渠道的公告

尊敬的客户：

 

      中国银行（香港）有限公司万象分行高度重视客户意见，并全力解决客户关心问题。您的反馈对分行十分重要，有助于分行为您和其他客户提供更加优质的服务。为了帮助分行不断提升客户服务质量，分行特更新客户投诉渠道，如果您有任何的问题或对分行服务的不满意之处，请通过以下渠道联系我们：

 

客户服务热线：（856）21-228888；

客户投诉专用电子邮箱：Customerfeedback_Vientiane@la.bank-of-china.com；

或亲临分行网点询问我们的职员。

     分行会在收到意见后的两个工作日之内通知您，在14个工作日之内进行跟进并通知您进展或结果。如果涉及事宜较为复杂，分行将需要更多时间进行调查，请您理解。

 

                                                                      中国银行（香港）有限公司万象分行

                                                                                    2026年6月24日

Announcement on the approach to confirm the authenticity of the Guarantee / Standby Letter of Credit / Letter of Credit

Dear Valued Customers,   

 

        If you have to confirm the authenticity of the Guarantee / Standby Letter of Credit / Letter of Credit issued by our Bank, you should send the enquiry through your banker by authenticated SWIFT, providing the information of the Guarantee / Standby Letter of Credit  / Letter of Credit, including transaction number of the Guarantee / Standby Letter of Credit  / Letter of Credit, date of issuance, name and address of the applicant, name and address of the beneficiary, currency and amount. We will reply your banker by authenticated SWIFT.

 

         For your acknowledgement, we thank you for your continued support.

 

                                                         

                                           Bank of China (Hong Kong) Limited Vientiane Branch

 

                                                                             31 January 2025