Mobile Banking Service
Service Name
Mobile Banking Service
Mobile Banking Service Overview
Bank of China (Hong Kong) Limited Vientiane Branch (“BOCVTE” ) Mobile Banking Service offer financial transaction services on internet platform in order to made transaction inquiry, account management, or access other services you maintain with BOCVTE such as current and savings account, debit card which allow customers to inquire the balance, transfer money, and investment management through our updated mobile banking application with the enjoyment of our safety and convenience application anytime anywhere.
Key Features of services
1. Safety and convenience to use, anytime, anywhere.
2. Support Lapnet QR in Laos and Unionpay QR code payment in China.
3. Easy login with fingerprint identification and facial recognition of users.
4. Personalized setting on frequently used function.
5. Three languages available: Laos, Chinese, English.
6. Quick and Easy to update product information of BOCVTE
Mobile banking service are as follow
1. Manage current/savings account and debit card such as account Inquiry and transaction details (current transaction and previous transactions), debit card filing loss report and cancel loss report, etc.
2. Transfer & remittance, payee within the Bank, Domestic Transfer, International Remittance, CNY Pre-settlement Remittance.
3. Able to locate BOCVTE’s branches / ATMs near you.
4. View Real-time exchange rate and online foreign currency exchange to Laos kip
5. Global account management where users can manage their BOC accounts they have in any country.
Client
Personal Customers who apply for our mobile banking service.
Mobile Banking Service time
Mobile banking application offers 24/7 service.
How to apply BOC Mobile Banking Service
1. Customers must already have BOCVTE Current or Savings account. In case of not having BOCVTE’s account, customers must open BOCVTE bank account before applying for our mobile banking service.
2. Customers who interest in our service can apply for the service by bringing the required document to all BOCVTE’s branch
3. The required documents are as follow;
o For customers who already have BOCVTE account;
- For Laos customer: The original and valid Laos National Identification Card and original BOCVTE’s bank account.
- For foreign customer: The original and valid passport which and original BOCVTE’s bank account.
o For customer who do not have BOCVTE account;
- For Laos customer: The original and valid Laos National Identification Card, Passport
- For foreign customer: Document as required by BOCVTE
4. Remark: BOCVTE reserves the rights to open mobile banking service only to the customer who passed the verification process and agree to our terms and conditions.
Tips
1. After BOCVTE open mobile banking service to customer, please immediately change your username and password after your first-time login
2. Always sign out after finish using the service
3. In the case that you forgot the password, please contact BOCVTE branches where you applied for mobile banking service in order to issue a new password (with no charges).
4. In the event that customer have made invalid login attempt more than 3 within 1day, the system will automatically locked out and will be automatically unlocked after 24 hours.
